Legal notice

Legal notice

Trade Name: Vioralen
Phone Number: +44 20 3744 7520
Support Email: Support@vioralen.shop
Business Address: 554 Green Street, E13 9DA, United Kingdom
Effective Date: September 2026
This Legal Disclaimer applies to all visitors, users, and customers accessing the Vioralen official website, browsing products, placing online orders, and receiving all goods and services provided by Vioralen. By accessing this website and completing any purchase transaction, you acknowledge that you have fully read, understood, and unconditionally accepted all terms, risk warnings, and liability limitation clauses stated below. This document shall be interpreted together with our Shipping Policy, Return & Refund Policy, and Privacy Policy, forming a complete and legally binding agreement between Vioralen and all customers.

1. Governing Law & Jurisdiction

This website and all commercial transactions are operated under the laws of England and Wales, United Kingdom. All services comply with the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, Unfair Contract Terms Act 1977, and UK GDPR (Data Protection Act 2018).
Any disputes arising from website access, product purchases, logistics delivery, and after-sales services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Nothing in this disclaimer shall limit or exclude statutory consumer rights protected by UK mandatory laws. We do not exclude liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation. Any invalid clause shall not affect the validity of remaining terms.

2. Website Content & Information Accuracy

All product images, descriptions, specifications, size guides, demonstration videos, pricing information, and promotional rules published on this website are for general reference purposes only. Vioralen strives to ensure content accuracy, but minor visual differences may occur due to screen resolution, lighting, photography angles, and normal manufacturing batch variations. Such minor differences do not constitute product defects.
Fitness, shaping, and usage effects displayed on product pages are individual test results only. Actual user results depend on personal physical conditions, exercise frequency, operation methods, and daily habits. Vioralen does not guarantee identical or fixed effects for every customer.
We reserve the right to adjust product prices, specifications, packaging, and webpage content at any time without prior notice. In the event of invalid orders caused by system failures, price errors, or display malfunctions, we retain the right to cancel such orders unilaterally and issue full refunds without additional compensation liability.

3. Product Usage Risk Liability Exemption

All products sold by Vioralen pass strict factory quality inspections and meet UK consumer safety standards before dispatch. All physical exercise and equipment use contains inherent potential risks. All users must independently assess their personal health condition before use.
Users with hypertension, heart disease, chronic joint injuries, cardiovascular problems, pregnancy, acute illness, physical disabilities, or long-term medication history must consult a professional doctor prior to using fitness products. Users shall stop use immediately if dizziness, severe pain, or physical discomfort occurs.
Vioralen shall not be held liable for personal injury, property damage, or compensation claims caused by the following user behaviors:
  • Operating products beyond official load limits, functional scope, and usage scenarios
  • Unauthorised disassembly, modification, refitting, or replacement of original parts
  • Incorrect installation, improper placement, or continued use of damaged, aged, or cracked products
  • Insufficient warm-up, irregular exercise posture, and excessive training intensity
  • Product damage caused by improper storage, humid environments, or external violent impact
  • Physical discomfort and sports injuries resulting from individual physical differences
Our product warranty only covers verified factory manufacturing defects. All losses caused by improper operation, human error, and inherent sports risks shall be fully borne by the user.

4. Third-Party Platform Disclaimer

This website may contain hyperlinks to third-party websites for user convenience. Vioralen has no control over third-party platform content, security standards, privacy policies, and service quality. Accessing external links is entirely at the user’s own risk, and we shall not bear joint liability for any losses or disputes arising from third-party services.

5. Intellectual Property Rights

All intellectual property rights on this website, including but not limited to trademarks, logos, text content, product images, graphic designs, webpage layout, and promotional videos, are the exclusive property of Vioralen. No individual, enterprise, or third-party organization may copy, reproduce, download, modify, disseminate, or use our intellectual property resources for commercial purposes without our written official authorization.
We reserve the right to initiate legal proceedings and claim full economic compensation for any unauthorized intellectual property infringement behaviors.

6. Personal Data & UK GDPR Compliance

All personal information collected during website browsing and order placement, including name, shipping address, contact number, and email address, is only used for order confirmation, logistics arrangement, after-sales follow-up, and customer notification. All data processing strictly complies with UK GDPR and the Data Protection Act 2018.
We will never sell, rent, or disclose users’ private personal information to unrelated third-party commercial organizations without explicit user consent. Users may contact our support email to inquire, modify, or delete their personal data at any time.

7. Force Majeure Exemption

Vioralen shall be exempted from liability for contract breach and delivery delay compensation for service interruptions, shipment delays, and order suspensions caused by unforeseeable and uncontrollable force majeure events, including natural disasters, extreme weather, customs policy adjustments, carrier strikes, public health restrictions, port closures, and government mandatory regulatory measures.

8. Policy Revision & Final Interpretation

We reserve the unilateral right to revise, update, and supplement this Legal Disclaimer to comply with updated UK consumer laws and business operation adjustments. All revised terms take immediate effect upon publication on the official website policy page without individual customer notification. Continued website access and order placement after policy updates constitutes full acceptance of the latest terms.
The final interpretation right of all policy clauses belongs exclusively to Vioralen.

9. Contact Information

For legal inquiries, business cooperation, or policy consultations, please contact us: Phone: +44 20 3744 7520
Email: Support@vioralen.shop
Address: 554 Green Street, E13 9DA, United Kingdom